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Learning & Development
Designing learning programmes, onboarding, enablement and knowledge-sharing structures that help people do their jobs with more confidence and less guesswork.
Professional background
Learning, operations and people development with a practical edge
I help teams build clearer ways of working, stronger learning habits and more useful systems for sharing knowledge. My background spans global learning and development, technical support leadership, business operations and community building.
What I do
Three areas that shape most of my work
Whether the setting is a company, a team or a community, I tend to focus on the same core question: how do we make things clearer, easier to use and more sustainable for the people involved?
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Operations & Process
Creating structure around messy workflows, improving handovers, documenting better ways of working and making processes easier to repeat and scale.
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People & Community
Building spaces where people participate, share ideas and keep showing up, from professional teams to community groups built around books, film and conversation.
Selected experience
A few places where that work has taken shape
Action
Senior People Development Specialist
Designed international talent development programmes to help employees progress into leadership and business-critical roles. This included global traineeships, an 18-month leadership development programme for future Country Managers and structured career development pathways supporting internal mobility and succession planning.
Wehkamp Retail Group
Business Operations Manager
Led cross-functional business operations at Wehkamp's consumer-credit fintech business (Tinka), working across Product, Technology, Finance, Customer Service and Compliance. Improved project management practices, coached junior project managers and developed operational processes to support regulatory compliance, customer complaints and payment innovation initiatives.
Adyen
Global Head of Learning & Development · Head of Technical Support · Implementation Manager
Progressed from technical operations into leadership before establishing Adyen's global Learning & Development function. Built and scaled onboarding, leadership and talent development programmes, implemented Workday Learning and established a dedicated L&D team to support the company's rapid international growth.
How I work
Practical, structured and people-focused
Clear before clever
I like making complex work easier to understand. Good structure should help people move faster, not create more admin for the sake of it.
Learning that is actually usable
I care less about polished training for its own sake and more about whether people can apply what they’ve learned when the work gets real.
Systems people can keep using
Documentation, processes and learning tools only work when they fit into real behaviour. I focus on making them practical enough to survive after launch.
Human communication
Whether I’m working with teams or communities, I try to communicate in a way that feels direct, warm and easy to act on.
Let’s connect
You can find more of my professional background on LinkedIn, or get in touch directly if you’d like to talk about work, collaboration or a potential opportunity.